Refund policy
RETURN & REFUND POLICY
Last updated: 25/06/2026
Returns
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be in its original packaging.
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Include all original tags and accessories.
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Be accompanied by proof of purchase.
To start a return, please contact us at:
Returns must be sent to:
📦 C/ Roman Martin, 18, 06009, Badajoz, España
If your return request is approved, we will provide instructions on how to return your item.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
We may request photos or additional information to evaluate the issue and provide a replacement, exchange, or refund when appropriate.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (such as food, flowers, or plants).
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Custom or personalized products.
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Personal care products that have been opened or used.
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Hazardous materials, flammable liquids, or gases.
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Gift cards.
Sale or clearance items are generally not eligible for return unless required by applicable law.
If you have questions about a specific product, please contact us before making a purchase.
Exchanges
The quickest way to receive a different item is to return the original item (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank, credit card provider, or payment service provider.
If you have not received your refund within 15 business days after approval, please contact us at:
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law.
Contact Information
For any questions regarding returns or refunds, please contact: